By phone

Call a Personal Shopper at 855-SGarber (855.742.7237) between the hours of 10am and 5:30pm CST, Monday -- Saturday. After store hours, you may leave a message and a Personal Shopper will return your call the next business day.

BY EMAIL

You may write to us at personalshopper@sidneygarber.com or click here: Contact us

BY MAIL

Personal Shopper
Sidney Garber
118 East Delaware Place
Chicago, IL 60611

You may register with Sidney Garber by providing no more than your first and last name and email address. By registering with our site, you will enjoy the most convenient shopping experience. Registration also enables us to keep you up to date on special events, trunk shows or new items. Registered users will be allowed to maintain a Wish List, check the status of your order in My Account, and to download Product Sheets and Press Clips. 

Register Now.

No, you may shop as a guest. However, guests will not be allowed to download Product Sheets or Press Clips.

Sidney Garber accepts the following credit or debit cards for online purchases:

• •  VISA
• •  MasterCard
• •  Discover
• •  American Express

Credit Cards: The total amount of your order is allocated at the time your card is approved, although funds will not be transferred from your account until the order ships. If the amount charged exceeds your credit limit, we will put a hold on your transaction pending your resolution with your bank.

Debit Cards: Payment in full is deducted from your account at the time your card is approved.

You will receive a confirmation of your order by email, and a detailed printed receipt in your shipment.

All Sidney Garber merchandise is shipped within the United States via Federal Express next day delivery and is insured against loss in transit. As a result, we cannot ship to post office boxes or APO addresses. All deliveries require an adult signature. We cannot accept responsibility for delays in shipping beyond our control, which can include weather or other factors that affect Federal Express schedules.

Orders received by 12:00 pm (CST) on Mondays through Thursdays will be shipped on the day the order is placed. For reasons related to shipping security, orders placed on Friday or Saturday will be shipped on the following Monday.

Shipping & Handling costs are based on the total cost of the jewelry in your orderbefore tax or other charges, according to the following chart:

        Merchandise Total                Next Day Delivery

                 up to $1,000                                  $45

            $1,001 - $5,000                                  $55

          $5,001 - $10,000                                  $65

                over $10,000                                  Complementary

At this time, we are only able to accept online orders from residents of the United States. We cannot ship web orders internationally. Should you want to make a purchase for delivery outside of the United States, please contact the store directly and we will do our best to facilitate an international delivery. The store can be reached between the hours of 10am and 5:30 pm CST, Monday -- Saturday at 855-SGarber (855.742.7237).

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we will gladly accept your return within 10 days from the shipment date. Returns must meet the following conditions:

1. 1.  You must contact us by telephone at 855.742.7237 or by email at returnsauthorizations@sidneygarber.com for a Merchandise Return Authorization (MRA).
2. 2.  We will process your MRA request and send you a pre-addressed FedEx form.
3. 3.  Merchandise must be in unworn condition and returned in the Sidney Garber jewelry box in which it was sent to you.
4. 4.  Insurance requirements are such that we cannot accept returns that are shipped by any carrier other than Federal Express or that have not been pre-authorized by us.
5. 5.  Returned merchandise will be inspected and will not be accepted for return if there are signs of wear or damage; such merchandise will be returned to you, and the additional shipping costs will be charged to your original credit card.
6. 6.  If you live in or are visiting the Chicago area, you may also return merchandise purchased online to the Sidney Garber store within 10 days of shipment to you.

Credit for returned merchandise. For merchandise received in new, unworn condition, we will apply a credit for the full amount of the purchase price and applicable taxes to the card or account with which your purchase was made within 10 business days from the date your return has been received by us. We cannot refund shipping costs.

Worn or damaged merchandise. Because all Sidney Garber customers expect to receive jewelry that is new and unworn, we will inspect all returned merchandise for signs of wear or damage caused by you. 

In the event that our jewelry specialists determine that returned merchandise has been worn or damaged, the return may be subject to these conditions:

1. 1. Signs of wear that can be cleaned to return jewelry to new condition may be subject to a cleaning charge of $200;
2. 2.  Damage that can be repaired will be subject to repair charges commensurate with observed damage;
3. 3.  Irreparably damaged jewelry will not be accepted and will be returned to you.

Should any of these circumstances occur, you will be contacted in advance by a Personal Shopper. Any charges for cleaning, repairs or additional shipping will be charged to your original credit card. 

Sales tax is automatically applied to your Sidney Garber order if it is being shipped within the state of Illinois.

Provided it is not a custom order, you may cancel your Sidney Garber online purchase until the time of shipment. To do so, please call the store between 10:00 am and 5:30 pm (CST) at 855.742.7237. Please have your order number available for faster service.

Sidney Garber will repair any jewelry purchased on our website or in our store for as long as you own your jewelry. Defects in new, unworn merchandise will be repaired at no cost to you. Damage caused by use or wear and tear may be subject to a repair fee, which we will gladly estimate in advance. For more information on repairs, please call the store between 10:00 am and 5:30 pm (CST) at 855.742.7237.

If you are in the Chicago area, we'd love to meet you!  Please stop by our store for a complementary cleaning of your Sidney Garber jewelry.

We cannot be responsible for lost gemstones or damage caused by your wear or damage. In the event that you have lost a stone and would like it replaced in the course of a repair by us, the replacement cost of the stone will be included in the repair costs.

Yes, most gemstones in the industry have been treated. Emeralds are oiled or waxed to enhance their color and increase their durability. Most gemstones are heated to bring out a brighter color. For sapphires and rubies, this heating process does not dramatically change the appearance of the stone, but mimics what is a natural and permanent aspect of the stones. Blue topaz may be treated with irradiation, and blue sapphires may be treated with diffusion. Among pearls, only our brown pearls are treated to lighten their natural, darker color. However, all treatments are designed to enhance the gemstone's natural beauty, and all are standard practice in the jewelry industry.

Unless specifically stated, all pearls in Sidney Garber jewelry are fine quality Cultured Pearls, from Japan (called Akoya Pearls) or China (called Freshwater Pearls). But what does that mean?

Pearls, in the pure definition, are caused by an injury to a mollusk that causes a calcareous concretion. By definition, humans have nothing to do with this process. The pearl industry was revolutionized nearly a century ago when a Japanese researcher named Mikimoto Kokichi discovered a specific technique for inducing the creation of round pearls inside oysters. 

To distinguish these pearls from naturally occurring pearls, they are called “cultured pearls.” The development of cultured pearls took much of the chance, risk, and guesswork out of the pearl industry, allowing it to become stable and predictable, and fostering its rapid growth over the past 100 years. Today more than 99% of all pearls sold worldwide are “cultured pearls” and therefore, are often colloquially referred to as “pearls,” while traditional pearls are called “natural pearls.” These naturally occurring “pearls” are extremely rare – just 1% of worldwide production -- and extraordinarily expensive, though in truth, the only sure way to distinguish a “pearl” from a “cultured pearl” is through the use of x-rays, to reveal the inner nucleus. If you are interested in learning more about pearls, visit www.pearl-guide.com.

Sidney Garber can customize the design of most of the jewelry on this website, or can help you create a unique design of your own.  We will also remake any ring, bracelet or necklace in a different size or length and will provide an estimate to do so.

Because all Sidney Garber jewelry is made by hand by artisans located in studios around the world, custom orders typically require 12 weeks lead time. 

Custom orders are final and may not be returned or exchanged except for reasons of defect or damage.

All profits from the sales of Sidney Garber jewelry in our stores, through our trunk shows or online benefit not-for-profit organizations dedicated to children’s mental health and wellness, to education and to the arts.  Beneficiary organizations include but may not be limited to the Child Mind Institute (www.childmind.org), Facing History and Ourselves (www.facinghistory.org), Lincoln Center Theater (lct.org), the Museum of Contemporary Art Chicago (www.mcachicago.org), and the Whitney Museum of American Art (www.whitney.org).

No. Although we give away all our profits from the sale of Sidney Garber jewelry, we operate our business as a for-profit company.  While you cannot deduct the purchase price of your jewelry, you can wear it with pride in knowing that your beautiful things made beautiful giving possible!

Sidney Garber is a member of the Responsible Jewellery Council (RJC). The RJC is an international not-for-profit organization bringing together over 330 member companies across the jewelry supply chain.  It was founded in 2005 to advance responsible ethical, social and environmental practices that respect human rights, throughout the diamond and gold jewelry supply chain, from mine to retail. RJC principles cover business ethics, human rights, and social and environmental performance.

Under the Code of Conduct to which Sidney Garber, as a member company, pledges, we promise:

1. To prohibit bribery or facilitation payments that compromise the principles of fair competition;
2. Not to knowingly buy or sell conflict diamonds or assist others to do so;
3. Not to knowingly do business with companies that do not practice responsible mining;
4. To disclose the use of treated or synthetic diamonds in any of our jewelry;
5. To establish security measures in our store and during shipping to protect against theft or substitution;
6. Not to lie, mislead or deceive in in selling, advertising or distributing our jewelry;

7. Not to employ children younger than legal work age in our workplace;

8. Not to knowingly do business with suppliers who do not comply with the child labor guidelines in the Global Compact or who use forced labor of any age;
9. Not to condone or practice discrimination in the workplace in any form;
10. To provide a healthy, safe workplace;
11. To pay our employees fairly and to respect their right to free association, fair compensation and in the event of handicapped employees, reasonable accommodation.
12. To support the development of the communities in which we operate.

For more information about the Responsible Jewellery Council, please go to www.responsiblejewellery.com.